Efficiently managing incoming requests is crucial for businesses seeking to maintain a competitive edge. Whether it’s addressing customer inquiries or processing sales leads, every interaction holds significant value. However, without the right tools in place, companies risk falling behind, jeopardizing customer satisfaction, and failing to seize the opportunities for growth. Let’s see how Artificial Intelligence, particularly through ValueXI, tackles this challenge.

Identifying the need for request processing automation

The necessity for automated request processing becomes evident as businesses contend with a growing volume of incoming requests across multiple channels. From emails to chatbot messages and technical support tickets, this flood can overwhelm manual processes.

As the backlog of requests grows, so too do the risks of delayed responses, dissatisfied customers, and — as a result — missed opportunities. The inability to swiftly and accurately manage incoming inquiries not only compromises customer experience but also undermines operational efficiency and competitive standing.

Traditional approaches, like expanding staff, fall short in addressing the scalability, flexibility, and cost-effectiveness needed to manage modern request volumes. Here’s where AI stands out.

AI — the solution to bottlenecked workflows

By using the power of machine learning, AI systems swiftly process vast amounts of data, classify, rank, and route incoming requests to the appropriate departments and employees with remarkable efficiency. Moreover, they provide invaluable insights to support decision-making. Coupled with LLM powers, AI as a business tool can work with your data, think and reflect on what it works with, and get valuable insights from data to improve business results with an MVP ready in about just 1 month. This is why AI makes it better #1.

The benefits of AI-powered request processing extend across various aspects of business operations, regardless of industry:

• Quality control: by reducing response times, minimizing errors caused by human factors, and ensuring no inquiries are left unprocessed, AI enhances service quality and boosts customer loyalty.
• Customer support / Helpdesk: automating customer support services optimizes labor costs while ensuring timely responses to inquiries.
• Sales: AI-driven lead ranking, faster service, and improved quality of request processing drive increased conversion rates and sales growth.
• Marketing: efficiency in marketing campaigns and targeted offers are enhanced through customer segmentation.

It’s worth noting that AI complements existing systems like CRM and Service Desks, offering additional functionality to expand request processing capabilities.

How ValueXI delivers results in request processing

ValueXI offers a comprehensive solution that taps into the hidden potential within vast customer data. By accurately prioritizing and routing inquiries, ValueXI guarantees minimal response times and heightened operational efficiency.

How it works

On the scheme you can see the process of ValueXI Engine implementation in the business process, from analyzing the data to train ML models to deploying ready-to-go AI into business units' infrastructure. On the stage of developing the model, data can be improved (if needed) with the help of LLM that opens unlimited opportunities of data enrichment.

As an important product feature, with ValueXI a client can use data enrichment tools on-prem to customize AI models. For example, ChatGPT or Meta LlaMA. There are 2 factors to consider here: LLM opportunities and privacy-sensitive information. Usually these 2 things do not go together. With ValueXI it's possible to leverage LLM opportunities within an organization's infrastructure upholding GDPR compliance and keeping data internally. Overall, one of the key USP of ValueXI — working on premise yet being adjustable for any infrastructure and keeping private data 100% private. This is why AI makes it better #2.

ValueXI business cases in request processing

Here are a few examples of how ValueXI has successfully handled the request management task:

• Customer request processing for a service company Processing up to 3000 repair orders daily, a service company faced the challenge of accurately categorizing warranty and non-warranty cases. To optimize workflow, we developed a ValueXI-powered machine learning module that swiftly detects case types with 80%-98% accuracy, alerting managers of any mismatches. With an average processing rate of 640 orders per day and automation of operator work, errors are reduced, enhancing service quality and ultimately maximizing profitability. Utilizing the ValueXI AI engine also slashed implementation and deployment time by 30%.
• Lead ranking system for a travel agency To enhance their lead management, a travel agency employed ValueXI to create an AI lead ranking system. This solution assesses prospect quality based on factors like marginality and deal closure likelihood, prioritizing the most promising leads for the sales team's attention. As a result, the agency saw a threefold reduction in processing time for requests and a 17% boost in airline ticket sales.
• Automation of tech support requests for a retail chain To address the challenge of categorizing and routing daily influxes of various requests, a retail chain integrated a machine learning solution. This system automatically analyzes incoming request text, sorting them into over 250 categories and directing them to the relevant departments. This initiative led to a 10% decrease in total errors and doubled efficiency in technical support processing. Furthermore, its scalability allows for potential implementation across other company departments.

Your ally for request management

Contrary to fears of automation replacing human jobs, AI serves as a valuable ally, empowering employees to focus on high-value tasks while dealing with routine operations and trivial tasks. By freeing up time and resources allocated for request management, businesses can achieve greater control over their processes, elevate service levels, and deliver seamless customer experiences.

Experience the ValueXI difference

Don’t miss out on the opportunity to enhance your request processing. Schedule a live demo of ValueXI below and discover firsthand how AI adoption can drive tangible results for your business.

With our domain-specific expertise and commitment to data security, we can ensure a risk-free and seamless integration of AI into your existing workflows.