Introduction

ValueXI is a customizable low-code platform designed for processing of structured data, built on the technologies of artificial intelligence and machine learning. It analyzes and categorizes data your company is getting via website, email, messengers, contact forms and any other channels.

This Privacy Policy (“Policy”) governs how we collect, use, share, and otherwise process your personal information when you visit this website www.valuexi.com (“Website”) or when you use the ValueXI system and related services. The Policy also explains your rights and choices regarding our use of your information.

Please read this Privacy Policy carefully before you submit your personal information to us or through ValuXI. By accessing and using the Website, ValueXI and related services, you agree to this Policy. If you do not agree to this Policy, do not use this Website and the ValueXI system.

Who we are

ValueXI is a product of WaveAccess, a transnational IT company that provides software development services. While implementing AI and ML for our enterprise customers, we have accumulated a critical mass of expertise in the field. This is how ValueXI was born. 

When you contact the ValueXI team, you contact WaveAccess.
EU office: WaveAccess RD-Software GmbH.
Registered address: Gablonzerstraße 11 Geb. B, 76185 Karlsruhe, Germany

We respect and protect your privacy and personal data. We collect the minimal amount of information necessary to provide you with products and services you requested. We are committed to following the principles outlined in the EU’s General Data Protection Regulation (the “GDPR”) and other applicable privacy laws. 

Main definitions

When we talk about “personal information” or “personal data”, we mean any information relating to an identified or identifiable natural living person (“data subject”).

Some data protection laws and privacy laws differentiate between “controllers” and “processors” of personal information. A controller determines the purposes and means (the why and how) of the processing of personal data. A processor does not make decisions, but only processes personal information on behalf of a controller based on the controller’s instructions. With this in mind, when you use our Website and ValueXI and related services, we process personal information in different ways.

Customer Account Data

When you are a user or a potential user of the ValueXI system — we process your personal information (e.g., your contact information) — when you visit our Website; sign up for a demo; use ValueXI and related services; contact our sales or support teams; and communicate with us directly. When we process your Customer Account Data, WaveAccess is acting as the controller.

Customer Content Data

When you are a customer and use the ValueXI system — you upload your datasets to train the machine learning system, and these datasets may or may not contain personal information of data subjects. WaveAccess does not have access to and does not process Customer Content Data, unless instructed by Customer. When you process your Customer Content Data, you are acting as either a controller or a processor.

How Customer Content Data is processed

The ValueXI system is installed on-premises. WaveAccess provides customers with installation instructions and technical support during deployment. Customer uploads labeled datasets to train the AI model. All data is stored on customer’s servers, and WaveAccess does not have access to and does not process the data, unless instructed by Customer. Customer’s instructions should be documented separately.

The particular personal data which you upload to the ValueXI system as a part of a dataset, depends on how you, as our customer, decide to use ValueXI. Within the system we also offer you the ability to delete, access, or exercise other choices about Customer Content Data.

Note that prior to uploading this data to ValueXI, it is your responsibility as the controller or processor of Customer Content Data to comply with applicable data protection laws in its use of ValueXI and related services.

Whose personal information we collect

We collect personal data about visitors to this Website and users of ValueXI and related services, including current and potential customers, suppliers, and partners.

This Website and Software are not intended for children (under the age of 13 in the US, or under the age of 16 if you live in the EEA) and we do not knowingly collect data relating to children. If we become aware that a child has provided us with personal data, we will take appropriate steps to delete such data. If you become aware that a child has provided us with personal data, please contact us at [email protected].

Under no circumstances do we collect or process special categories of personal data (sensitive data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) about you via this Website.

What personal information we collect

We collect the minimal amount of information necessary to provide services to you. We collect information about you when you provide it to us, when you use our Website, the ValueXI system and related services.

Information you share directly

We only collect personal data which you provide voluntarily. You agree to provide true, accurate and complete information. You are not required to provide us with any of your personal data, but in this case, you may not be able to use ValueXI and related services, use certain features of the Website, participate in events, or receive marketing communications.

When you contact us through the Website

When you fill out contact forms of the Website to send an inquiry or request a demo, we may ask you to provide your Name and Email Address.

When you purchase ValueXI and services

When you become our customer, including when you install or purchase ValueXI and related services, we may ask you to provide your First Name, Last Name, Email Address, Company Name, Billing and Shipping Address, Phone Number, and Payment Details. 

When you request support

When you send us a technical support request, we may ask you to provide your First Name, Last Name, Email Address and other information relating to your issue.

When you subscribe to marketing communications

When you subscribe to marketing newsletters to receive information about ValueXI updates, special offers, news or other communications, we may ask you to provide your Name and Email Address.

When we communicate directly

When we communicate directly, by email, phone or other means of communication, we may also obtain additional information you choose to provide. For example, a screenshot of an error during a technical support session, or your testimonial during a user interview.

Information we collect automatically

When you access and use the Website, we may automatically obtain information about how you interact with it. We use this information to analyze how people use our Website and improve your user experience.

When you use the Website

The information we collect includes the pages you visit; URL clickstream to, through and from the Website, including date and time; errors; actions you take on the Website; information about your browser, operating system, internet service provider; location data and time zone through IP address, and other technical information.

To collect this information, like most websites our Website uses cookies, web beacons and other similar technologies. Read more about Cookies and similar technologies.

How we use your personal information

We use collected information for the following purposes:

To provide the product and services

When you use the ValueXI system and related services, we may use your personal data to provide you access to ValueXI functionality.

To process orders

When you become our customer, including when you install or purchase ValueXI and related services, we may use your data to process your orders and send you product order-related information.

To provide support

When you send us a technical support request, we may use your data to receive, respond to, follow up and otherwise communicate with you about your support issues, as well as use it for further ValueXI development.

To send marketing communications

When you subscribe to marketing communications, we will use your data to send you occasional newsletters about ValueXI updates, special offers, news or other communications.

To communicate with you

When you contact us with questions, share feedback through various channels (on the Website, during events, on public platforms like social networks) or whenever we communicate directly, by email, phone or other means of communication, we may use your data to respond and follow-up on your inquiry, to further develop our Website and ValueXI and related services, and to inform you about our other products and services.

To improve the Website and products

We use your feedback, suggestions, comments about our products, as well as information about how you and other users collectively use the Website and products, we may use this information in order to analyze the performance of the Website and products, to carry out market and customer research, and to improve our Website and ValueXI and your user experience.

To market and promote products and services

We may use data about you and other users to perform direct marketing activities, including personalized offers, retargeting, remarketing, advertisement campaigns on platforms like Facebook and Google. These activities are aimed at driving engagement and informing you about new ValueXI features, new products, promotions, offers and events that may interest you. If you object to our use of your information for direct marketing purposes, please contact us at [email protected].

To ensure safety and security

We may use your data and information about how you use the Website and ValueXI to monitor suspicious and fraudulent activity, and to identify violations of our policies. We may also use your data to contact you on security and privacy issues.

To operate our business

We may use information about you to operate our business, including developing ValueXI and related services, accounting, auditing, protecting our legal rights and interests, reviewing the performance of our technical support and marketing communications, and other internal activities.

To comply with legal requirements

We may use your data when it is necessary to comply with applicable laws and regulations.

For the purposes listed above, we may combine information collected from different sources, as well as combine your personal and non-personal data. This helps us update our records, understand better how you engage with the Website and ValueXI, and improve our products and services.

We retain personal data no longer than it is necessary to fulfill the purpose for which this personal data was collected and processed, and as otherwise needed to comply with applicable legal requirements. If these purposes are no longer relevant, or if you request that we delete your personal data, we will either delete or anonymize your personal data, unless we are required to retain it longer by applicable law.

How we share your personal information

Under no circumstances do we sell, trade or rent your personal data with any third parties for their own business interests, nor do we allow third parties to use it for their own business interests.

We may share generic non-personal data and aggregated anonymized information that does not allow any direct association with you, for example, traffic data or product usage statistics, for any purpose.

We may share your personal data when you have given your consent; to perform a contract with you; when it is required by applicable law; in connection with audit requirements; to protect our legal rights and interests, or in connection with acquisition, merger or sale of a business.

In order to provide you with the Website and the ValueXI system, we may share your personal data with our trusted third-party providers that help us operate our business, develop, market and promote the Website and ValueXI. They provide us with website and software development tools, hosting, analytics services, marketing and email automation, advertising and other services, which may require them to access your data on our behalf.

We require all third parties to respect the security of personal data and provide reasonable assurances that they will appropriately safeguard the personal information.

How to make choices about your personal information

When you provide us with your personal data, you have certain rights to make choices regarding your personal information.

Right to request access

You may request details of personal data which we have about you, information about the legal basis and purposes for processing this data, how we have obtained it, who we may share it with, how long we retain it and other information about the processing of your personal data for the period of twelve (12) months prior to the request.

Right to request rectification

If you believe that any personal data we have about you is incorrect or incomplete, you may also ask us to correct it. We will review your request and make changes within seven (7) days. We may need to verify the accuracy of the new data you provide to us.

Right to request erasure

You may request us to delete your personal data when data is no longer necessary for the purposes for which it was originally collected for; there is no lawful basis for us to continue processing it and you have withdrawn your consent; when you have objected to processing (see below); when data has been processed unlawfully; or when we are required to comply with applicable law.

Right to object to processing

At any time you may object to the processing of your personal data if we are processing your data on the grounds of legitimate interest, or if we are processing your personal data for direct marketing purposes.

Right to request restriction of processing

You may ask us to suspend the processing of your personal data when you want us to establish the data’s accuracy; when the processing is unlawful but you do not want us to erase it; when we no longer require your data but you need us to hold the data because you need it in order to establish, exercise or defend a legal claim; or when you have objected to the processing of your data and we need to verify whether we override our legitimate grounds.

Right to request transfer of your personal data to you or to a third party

You may ask us to provide you, or a third party you have chosen, with your personal data in a structured, commonly used, machine-readable format.

Note: this right only applies to your personal data which you originally provided consent for us to use, or where we used your personal data to perform a contract with you.

Right to withdraw consent

If you have previously consented to our collection and processing of your personal data, you may withdraw your consent at any time.

Note: this will not affect processing that has already taken place. If you withdraw your consent, you may not be able to use the ValueXI and related services, certain features of the Website, participate in events, or receive marketing communications.

If you want to exercise any of these rights, please contact us at [email protected]. We will review your request and reply within thirty (30) days.

Note: we may not always be able to comply with your request for security, legal, or anti-fraud reasons. For example, we may not be able to erase data on your request, if we need to keep processing it to comply with accounting regulations.

Marketing communications

You can always choose not to receive marketing newsletters from us by following t by following the unsubscribe link in any of those emails, or by contacting us at [email protected].

Note: we may still send you non-promotional messages relating to updates of our terms of service or privacy policies, and other notices relating to your access to or use of ValueXI and related services.

International data transfers

The internet is a global environment and our customers and service providers are located in many countries around the world, so international data transfers may be necessary to provide you with the Website, ValueXI and related services.

Your Customer Account Data may be transferred outside the country where you reside or are located to the United States or another country, where we, our affiliates, contractors, or our third-party service providers operate. WaveAccess employs appropriate safeguards for cross-border transfers of personal information, as required by applicable law.

You consent to the transfer of all such information internationally, including to the United States, which may not offer the same level of protection as your country requires, and consent to the processing of that information by us and our trusted third-party service providers internationally as described in this Policy.

If you do not want your Customer Account Data transferred or processed outside of your country, please do not submit your information to us.

Customer Content Data that you upload to ValueXI is not transferred internationally and remains on your servers.

How we protect your data

While we take every step to protect your information, please note that no system can be 100% secure.

We take all appropriate legal, technical and organizational measures to protect personal data from unauthorized access, use, disclosure, copying, modification or destruction, and from unintentional loss, misuse and alteration. These measures vary based on the sensitivity of the information that we collect, process and store and the current state of technology.

We use a variety of secure techniques, including SSL protocol to encrypt the information sent through the Website, secure servers, firewalls, antivirus programs, authorization methods, intrusion detection systems, and system penetration testing. Only authorized personnel can access your data.

Cookies and similar technologies

When you navigate our Website or when you interact with emails we sent to you, we may use common information-gathering tools such as cookies, web beacons, pixels and other similar tracking technologies to automatically collect information.

How to control and delete cookies

CookieScript cookie consent tool

We use “CookieScript” as our cookie consent tool. When you visit our website for the first time, a cookie consent banner will pop up and ask you to customize your cookie preferences. You can change your preferences at any time. You can easily do so by clicking on the “Cookie settings” link on the cookie consent banner at the bottom of the website. Note that Necessary cookies cannot be disabled, and if you decide to opt-out of Functional cookies, certain functionality of the Website may be impacted.

Browser settings

You can also use your browser settings to opt out of cookies. For more information on how to do that, read www.aboutcookies.org, or see the guides for Chrome, Internet Explorer, Edge, Firefox, and Safari.

Do Not Track

Some browsers allow a “do not track” (DNT) setting that requests that a web application disable its tracking of an individual user. To set up DNT, you can visit www.allaboutdnt.com.

Opting out of advertising Cookies

To learn more about how to opt out of targeting and advertising cookies, you can visit the pages of these third-party solutions: YourOnlineChoices, Network Advertising Initiative, WebChoices, YourAdChoices, Google Ad Settings, and Facebook ad preferences.

Web beacons

Apart from cookies, we may use web beacons. Also known as pixel tags and clear GIFs, these are tiny transparent pixel images with a unique identifier. We use web beacons on the Website and in our marketing HTML-based emails to determine, for example, whether you have opened an email and acted upon it. We use web beacons to operate and improve our websites and email communications to you.

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any of these emails.

We use cookies to maintain Website functionality, analyze their usage, provide social media features, and personalize content and ads. Read more in our Cookie Notice.

Important notices

If you are based in the EEA

If you are in the European Economic Area (EEA), note that we collect and process information about you according to the General Data Protection Regulation (GDPR).

Our legal bases to collect personal information from you are normally to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person such as in the case where we request personal information from you in response to a request from law enforcement.

If you are unhappy with the way we process your personal data, please contact us at [email protected]. If you remain dissatisfied, you have the right to apply directly to your national data protection supervisory authority for a decision. The European Data Protection Supervisor authorities can be contacted at www.edps.europa.eu.

If you are a California resident

If you are a California resident, note that we collect and process information about you according to the California Consumer Privacy Act (CCPA). Under the CCPA California residents will have the right to request:

• The categories of personal information that are processed
• The categories of sources from which personal information is obtained
• The purpose for processing of user personal data
• The categories of third parties with whom we may share your personal information
• The specific pieces of personal information that we might have obtained about a particular user provided that the data given in the request is reliable enough and allows us to identify the user

If you are unhappy with the way we process your personal data, please contact us at [email protected].

Updates to this Policy

We may change this Policy from time to time. The most recent revision of the Policy will be published at https://valuexi.com/privacypolicy. The revised Policy will become effective on the date of publication indicated at the top of this page.

If you do not agree with the changes to this Policy, you must stop using the Website and the ValueXI system.

If we make significant modifications to the Policy, we will post a notice on the Website or notify by email. We encourage you to check this Policy periodically for changes. Your continued use of the Website and the ValueXI system after any changes to the Policy means that you accept and agree to the changes.

Contact information

If you have any questions about this Policy, or if you want to exercise your legal rights, please contact us at [email protected].